Grievance Redressal Policy
This page explains how members, families, and other affected people can raise complaints about content, accounts, privacy, safety, or Lovesathi's platform practices.
Last updated: August 7, 2026. These policies describe the live Lovesathi product experience and should receive final legal review before statutory or store submission.
Grievance Officer: Lovesathi Grievance Desk. Email: support@lovesathi.com. Use the subject line 'Grievance Redressal' and include your name, account email or public member ID, the issue, relevant URLs or screenshots, and the outcome you are requesting. Do not send passwords, OTPs, or complete identity documents by email.
You may raise a complaint about unlawful or objectionable content, impersonation, harassment, privacy, child safety, account action, profile misuse, contact-safety controls, accessibility, a support interaction, or a failure to follow Lovesathi's Terms, Privacy Policy, Community Guidelines, or Content Moderation Policy.
We acknowledge and assess grievances using the information provided, relevant account and report records, applicable law, and the safety of members and the public. We may ask for reasonable verification, limit disclosure during an investigation, and take content or account action where appropriate.
We aim to provide a reasoned response within the timelines required by applicable law. Urgent child-safety or imminent-harm concerns should also be reported through the in-app safety tools and to local emergency services or law enforcement where necessary. If a matter requires a statutory or appellate route, we will provide the information available under applicable law.
Complaint details may be retained for safety, fraud prevention, legal compliance, audit, dispute resolution, and enforcement. We handle grievance information under the Privacy Policy and share it only with service providers, reviewers, or authorities who need it for a lawful and legitimate purpose.
The role-based grievance desk is the public contact for this policy. The Lovesathi operator should keep the responsible officer's legal name, business address, and mailbox current in its statutory records and update this page when those details change.